Your privacy matters
This Privacy Notice explains how we collect, use, store, and protect your information.
Last updated: December 1, 2025
Introduction
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1. WHAT INFORMATION DO WE COLLECT?
Personal and Account Information
- Email address
- User and company identifiers
- Account and authentication metadata
Device, Asset, and Transport Data
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- Precise geolocation data (latitude and longitude)
- Movement and route history
- Device identifiers associated with tracked assets
- Operational events related to logistics or device status
Geolocation data may relate to:
- Tracked products
- IoT or logistics devices
- Transport units or shipments
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Automatically Collected Data
- IP address
- Browser and device characteristics
- Last login timestamp
- Access logs and security events
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2. HOW DO WE PROCESS YOUR INFORMATION?
- Provide and operate platform features
- Enable product, device, and transport tracking
- Ensure platform security and audit access
- Prevent fraud and misuse
- Improve services and analytics
- Comply with legal and contractual obligations
3. WHAT LEGAL BASES DO WE RELY ON?
- Consent (especially for geolocation and tracking)
- Contract (service provision)
- Legitimate interests (security, fraud prevention)
- Legal obligations
6. HOW LONG DO WE KEEP YOUR INFORMATION?
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Geolocation and tracking data is retained only as long as necessary for operational purposes or until consent is withdrawn.
9. WHAT ARE YOUR PRIVACY RIGHTS?
You may request:
- Access to your data
- Export of your data
- Correction or deletion
- Withdrawal of consent for tracking
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14. HOW CAN YOU CONTACT US?
iot.EraX LLC
447 Broadway, 2nd Floor, Suite 3233
New York, NY 10013, USA
info@ioterax.com