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About Us

We are building a connected ecosystem that helps companies simplify and automate the way they handle returns. At iot.EraX, we believe that reverse logistics should be transparent, efficient, and customer-centric — turning complexity into clarity through smart technology.

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Contact Info

  • 447 Broadway, NY 10013
  • +34 614 061 199
  • info@ioterax.com
iot.EraX
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Your privacy matters

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Table of Contents

  1. 1. WHAT INFORMATION DO WE COLLECT?
  2. 2. HOW DO WE PROCESS YOUR INFORMATION?
  3. 3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
  4. 4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. 5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  6. 6. HOW LONG DO WE KEEP YOUR INFORMATION?
  7. 7. HOW DO WE KEEP YOUR INFORMATION SAFE?
  8. 8. DO WE COLLECT INFORMATION FROM MINORS?
  9. 9. WHAT ARE YOUR PRIVACY RIGHTS?
  10. 10. CONTROLS FOR DO-NOT-TRACK FEATURES
  11. 11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  12. 12. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  13. 13. DO WE MAKE UPDATES TO THIS NOTICE?
  14. 14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  15. 15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Your privacy matters

This Privacy Notice explains how we collect, use, store, and protect your information.

Last updated: December 1, 2025

Introduction

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1. WHAT INFORMATION DO WE COLLECT?

Personal and Account Information

  • Email address
  • User and company identifiers
  • Account and authentication metadata

Device, Asset, and Transport Data

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  • Precise geolocation data (latitude and longitude)
  • Movement and route history
  • Device identifiers associated with tracked assets
  • Operational events related to logistics or device status

Geolocation data may relate to:

  • Tracked products
  • IoT or logistics devices
  • Transport units or shipments

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Automatically Collected Data

  • IP address
  • Browser and device characteristics
  • Last login timestamp
  • Access logs and security events

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2. HOW DO WE PROCESS YOUR INFORMATION?

  • Provide and operate platform features
  • Enable product, device, and transport tracking
  • Ensure platform security and audit access
  • Prevent fraud and misuse
  • Improve services and analytics
  • Comply with legal and contractual obligations

3. WHAT LEGAL BASES DO WE RELY ON?

  • Consent (especially for geolocation and tracking)
  • Contract (service provision)
  • Legitimate interests (security, fraud prevention)
  • Legal obligations

6. HOW LONG DO WE KEEP YOUR INFORMATION?

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Geolocation and tracking data is retained only as long as necessary for operational purposes or until consent is withdrawn.

9. WHAT ARE YOUR PRIVACY RIGHTS?

You may request:

  • Access to your data
  • Export of your data
  • Correction or deletion
  • Withdrawal of consent for tracking

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14. HOW CAN YOU CONTACT US?

iot.EraX LLC
447 Broadway, 2nd Floor, Suite 3233
New York, NY 10013, USA
info@ioterax.com
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We’re building a simple and connected way to manage returns and logistics.
iot.EraX — starting small, thinking big.

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  • 447 Broadway, 2nd Floor, Suite 3233
    New York, NY 10013, United States

  • info@ioterax.com

  • +34 614 061 199

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